User Roles
As we delved into the user research phase for the platform redesign, a tapestry of user roles unfolded.
Beyond the primary user personas of patients grappling with cognitive challenges and their dedicated support partners, a multitude of roles came to the forefront.
From portfolio managers managing patient care to administrators overseeing system functionalities, each role brought a distinctive set of expectations and priorities to the design table.
What challenges do support partners have with the existing product?
1. Competing menus make navigation confusing
2. Hamburger menu gets ignored
3. Interface is not accessible / usable
4. Tablet & mobile versions look & feel very different
After extensive discussions, I identified several issues that needed to be addressed:
Proposed Solution
1. Document all user roles, feature differences & requirementsDesign for feature engagement
2. Simpler navigation
3. Streamline homescreen
4. Update visual design & assets
Design Principles
1. It's accessible and inclusive
2. It’s easy to navigate
3. Clean, minimal interface with minimum distractions
User Journey
The experience of using this app begins at the start of the day to schedule activities for the day for their patients.
Throughout the journey we try to keep care partners informed of tasks that are high-priority for them. We also ensure a clean, distraction-free home screen experience.
Our key strategy is to encourage care partners to log all tasks for the day & start each shift with a minimal backlog.
Key solution elements
1. Remove hamburger menu
2. Migrate Care partner profile to nav bar
3. Album functionality for care partners
4. Improve accessibility
Design Explorations
Based on the insights gathered so far, we iterated a few initial wireframes for the homescreen.
Once we had the go-ahead from the client, we crafted multiple UI designs for the homescreen and presented them to the client for review.
Refinement
After a few rounds of back-and-forth with the client, including inputs from their marketing and branding team, we refined the final UI designs.
As the UI team started crafting the design system and components for the homescreen, I crafted low-fidelity prototypes for the rest of the app.
As we got the greenlight for each feature flow, it was passed on to the UI designers and presented to the client for review.
